Have you ever had a question and either didn’t know where to find the answer or were too afraid to ask? If so, you've come to the right place.
This section is a compilation of answers to the questions our clients commonly ask. Just start by following one of the links below.
- At what resolution should I save my photos and graphics?
- Can you take care of printing as well as pre-press production?
- Do you prefer muffins, donuts or bagels?
- Do you provide graphic design and layout services?
- How do I colour calibrate my computer monitor?
- How do I go about getting an estimate from you?
- How long does it take for you to complete my order?
- Is white considered a printing color?
- On what kind of media should I supply my files to you?
- Tips on how to save your design files
- What are your hours of operation?
- What can I do if my files don’t fit on a disk?
- What does the term “bleed” refer to, and how important is it?
- What file format should I use when submitting my electronic document for printing?
- What if I forget to send a font with my job?
- What information do you need from me to supply an accurate quotation for my project?
- What is a “proof”?
- What is the Pantone Matching System?
- What is the difference between RGB and CMYK?
- What is your policy on delivery times?
- What resolution should I use for scanning my images?
- What software programs do you work with?
- What type of products and services do you provide?
- Why do the printed colors look different from the colors on my screen?
- Why does the colour on my monitor differ from the colour on my printed proofs and final image?
- Why should I take the time to supply split-for-colour proofs with my printing project?
- Will an RGB image in my document create problems in the process of printing to film?
- Paper Weight Demystified
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At what resolution should I save my photos and graphics?
Resolution should be set to 300 dpi.
Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixilated and blocky when printed.
Also note that you should save all photos in CMYK mode, not RGB mode when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.
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Is white considered a printing color?
Not typically. Because white is the default color of paper, it is simply recognized as the absence of any ink. However, when using colored paper, white ink may be used if any text or graphic requires it.
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Tips on how to save your design files
Make them print ready and acceptable for us to print.
COREL DRAW:
Saving your Corel Draw file as an Adobe Illustrator EPS
• Embed all Images
• Convert all your text/copy to outline fonts
• Export as Illustrator EPSFREEHAND:
• Embed all Images
• Convert all your text/copy to paths
• Export as Illustrator EPS or PDFPAGEMAKER:
Saving your PageMaker file as an EPS
• Embed all Images
• Convert all your text/copy to outline fonts
• Export your file as an EPS using the below settings:
Postscript Level 2
CMYK Mode
TIFF format and
BinaryPUBLISHER:
You will need to have the full version of Adobe Acrobat PDF. If you don’t please download and use our Adobe Job Ready Program. If you do have the full version of Adobe Acrobat PDF please follow the steps below.
Under File, Print, select Adobe PDF writer
Under Properties select Press Quality and Save your PDF -
What file format should I use when submitting my electronic document for printing?
PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources.
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What is the Pantone Matching System?
The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.
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Good question! We are a full service shop and offer a wide range of products and services. To see a full listing and description of what we can offer you, check out the Products & Services area in the Customer Service Section of our website.
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Why do the printed colors look different from the colors on my screen?
In short, printers and monitors produce colors in different ways.
Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.
When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.
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Here are some practical tips when choosing paper...
